Question:
Assessment – Part 1 (1500 words)
A new performance management and reward system is to be introduced into Netporter (or use an organisation of your choice). To support the
implementation, you have been asked to provide a report to describe and
explain the rationale and process behind the implementation of a performance management and reward system.
1. Describe the purpose (at least two) of performance management and its
relationship to business objectives;
2. Explain what an effective performance management system should contain
(at least three elements) and how effective performance management is
linked to motivation (with reference to at least two motivational theories);
3. Identify and explain factors that need to be considered when managing
employee performance, both good and poor.
Assessment – Part 1 continued
4. Identify and list the data required by individuals when reviewing and
involved in performance and reward management processes/systems (e.g. the
data HR, line managers, employees can use to review performance prior to a
performance review etc). Describe one example of internal data and one
example of external data;
5. Explain the purpose (at least two) of reward within a performance
management system;
6. Identify the components (at least three, one of which should be nonfinancial) and explain the benefits of an effective ‘total reward’ system.
Assessment – Part 2 (500 words)
You are keen to gain the ‘buy-in’ of line managers who will be conducting the
performance reviews with their staff on an annual basis. You also want to
educate the line managers on why the process is being introduced and what
they should consider in managing performance generally. Produce a short ‘user
friendly’ briefing guide for line managers which:
• explains the frequency, purpose and process of a performance review.
Assessment – Part 3 Skills Assessment
You are required to carry out a performance review meeting for the role you recruited for Warehouse Manager for Netporter.com You should note the following: Your course tutor will provide you with a summary of how
the individual has performed during the prior 12 month period to be
analysed. The person playing the role of the Warehouse Manager
being appraised will also have a brief handed to them.
You are therefore, required to plan for, carry out and reflect on a performance review meeting of the Warehouse Manager in question. You will be required to design and utilise a review form to document the meeting and also record the agreed development outcomes.
More guidance on this will be provided in later sessions.
Assessment – Part 4
After the skills assessment, submit a short statement reflecting on your
performance in the review meeting:
• reflect on the outcome of the review
• explain your performance and effectiveness in achieving this outcome
• Identify what were your key learning points and describe how you could
improve on future occasion
Solution/Answer
1.1 Purpose of Performance Management and its Relationship to Business Objectives
The primary roles of an entity performance management are an evaluation of the best practice to be followed to achieve specific set goals (ACAS, 2017). This is done through strategic performance review which is anchored on the entire organisation operations. To attain the overall set objectives, the performance management is involved in playing the following roles in an organisation;
- Improving the Employee Levels of Competency: The performance management in an organisation play the role of identifying specific issues that hinder the attainment of their overall set goals. Taking into account the Netporter.com, their performance management is evident at the point where the training process is in alignment with the business targets of the organisation and boosting the entire workforce competencies and skills development.
- Making
organizational decisions: This is in most instances
implemented after a detailed performance management evaluation. In the context
of Netporter.com case study, the decisions made include the inclusion of
partnership with all stakeholders in their area of operations and adhering to
the already set policies and regulations with an aim of identifying their
vulnerabilities.
- Components of the Performance Management
The rationale of adopting different elements and components in the performance management is intended to establish all challenges hindering an organisation from attaining their set business objectives and hence establishing reliable strategies to mitigate them effectively. The elements of the performance management include;
- Performance Appraisal Evaluation through Meetings- this is anelement that is in guiding the process involved in making relevant acknowledgments on organisation performance and identifying all individuals credited for distinct achievements. In Netporter.com case study, it is a tradition for them to implement annual appraisals that target different departments in their organisation.
- Coaching and Diagnosing: The purpose of this element is to ensure that the organisation is leveraging on the active gathering of data which is made possible through the adoption of a set of criteria of goals and objectives. This is a critical determinant of the need for possessing an efficient training curriculum that is supposed to be a motivator to an organisation staff.
- Performance Planning: The intention of this element is setting the ideal goals and objectives identified in-depth. This is further integrated………………………………………………………………………………………………………………………………………………………………………………………………………………………………Please contact our team to receive this assessment in full and based on your company of work and level of expectations
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