When Good People Do Bad Things at Work: Rote Behavior, Distractions, and Moral Exclusion Stymie Ethical Behavior on the Job

Background

This research focuses on evaluating the extent in which good people do bad things at work. By focusing on the Moberg (1999) case study, the main points in the essay as a summary have been generated. The reason good people tend to do unethical practices is informed by the fact that this is influenced by varying situational factors which keep individuals from doing their best and eliminating them whenever it is possible. The areas of focus in evaluating the identified concepts include scripts, distractions, and moral exclusion. The main points have been evaluated with a conclusion for expressing personal and professional opinion for the main points identified in the report.

Problem One: Scripts

Scripts are identified as daily automatic responses for familiar situations enabling us in carrying out simplified animated actions in their repetitious fashion.

This point is supported by Klöckner and Verplanken (2018) research which identified the scripts as contributing to development of a trend which is repetitive and common for the employees. This can be right or wrong with adverse effects on either an employee or the individual him/herself.

Evident errors in the various scripts in regard to an individual job position are more often than not to be found in quality control, customer service, and manufacturing

As a best practice, the employees who adopt the scripts are able to succeed in controlling quality levels, client services provision, and manufacturing sectors.

The automatic responses in a script could end up putting a worker in an appropriate position where it becomes easy to overlook a core factor of their work, and in doing so, the outcome of the situation they are encountering, leading to what is potentially identified as unethical behaviour

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