Solution

Q4. Under Kirsten’s ownership of Calmere House, there was little investment in technology.
Chaffinch Group want to change this approach and have decided to implement technology to
deliver better patient care and employee experience. Assess how technology could be used
by Chaffinch Group and how this would impact work at Calmere House. (AC 1.4)

Looking at providing care to patients and employee experience, the decision to equip Calmere House with relevant technologies can help the Chaffinch Group to achieve impressive outcomes. The implementation of a Human Resource Information System (HRIS) and the digital care planning platform can be considered among the two most valuable technologies.

HRIS (Human Resource Information System)

An HRIS could automate HR tasks like attendance management, employee performance and training records. In the case of Calmere House, it may minimize the administration tasks and enhance precision of handling employee records. Schedules, policies, and development opportunities would be available to staff in real time so that transparency and engagement were improved. Nevertheless, the main difficulties are relatively high cost of introduction, opposition among less confident staff correlated with technological skills, and support and training required (Armstrong & Taylor, 2020). Unless well coordinated it can lead to confusion or redundancy during transition.

Digital Care Planning Systems Real-time updates to resident care plans, tracking of medications and reporting of incidents aren possible in digital care platforms (GOV.UK, 2022). This will boost the quality and continuity of care as this