Question
TASK 01:
Write this section at the end ideally giving an entire summary of the topic. (not be more than 250 words.)
TASK 02:
See Attch. 01_Sample Company Profile (175/200 words)
TASK 03:
This section would be a generic internet study of the main key words- Operations Mgmt, Strategic Quality Mgmt. and their role in helping organizations in achieving their organizational objectives. This is not required to be company specific. (500 words)
TASK 04:
See image below for you to now make a company specific matrix. Let your X axis be Organizational Objectives and Y axis be the Quality Points that your company follows. Once the matrix is done- provide a comprehensive explanations of the entire diagram. Explain how do those Quality Points help YOUR company achieve the Objectives. (250/300 words)
TASK 05:
Cover the following sub sections as discussed below (1200/1700 words)
a. Need for Quality Change_Identify and describe needs specific to your area and industry
b. Factors driving change_Again, explain in context of your industry
c. Implications of ignoring change requirements_You will develop your own content for this describing what will happen if the required change is ignored.
d. Change Implementation Plan
a. Nature of change_describe the nature of the plan you intend to suggest
b. Change Perspective_suggest which perspective best suits your plan
c. Change Mgmt. Model_Use any one model. Simply Google the following
• Kurt Lewin’s 3 Step Change Model
• John Kotter’s 8 Step Change Model
• Prosci’s ADKAR Model
• Mckinsey’s 7 S Model
d. Implementation Process_Describe each phase and add a table for each phase which will outline the requirements of the Resource, Tools and Systems.
PHASE RESOURCES TOOLS SYSTEMS
TASK 06: Here you can revisit the table of Resource, Tools and Systems (RTS) and discuss your perspective on how will the proposed plan impact those RTS. (700 words)
TASK 07: Access the below links to develop your content but do not limit your work to these. (1000 words)
https://hbr.org/2014/04/creating-a-culture-of-quality
https://www.processexcellencenetwork.com/lean-six-sigma-business-transformation/articles/key-ingredients-for-quality-culture-development/
http://www.projectperfect.com.au/info_quality_culture.php
https://www.infoq.com/articles/create-culture-quality
https://www.qualitymag.com/articles/92651-building-organizational-quality-culture
TASK 08: Here summarize the entire work and lead your recommendations and suggestions by identifying gaps in the process. You are also asked to evaluate the outcomes of the plan. So revisit the Performance Objectives to prove your point. (1700 words)
Solution
Executive Summary
In this report, ADNOC has been used as a case study organisation to guide implementation of a strategic quality change. The operations management in the organisation is informed by the need of establishing an effective practice to achieve their set goals and objectives which guides their approach towards people, performance, profitability and efficiency. The company focuses on quality which then guides their leverage on profits as they satisfy their client’s demands in the oil and gas sector. Their quality management strategies are guided by factors of agility, innovativeness, being efficient, excellent in services delivery to clients, focusing on value development and active collaboration. From the findings in this report, strategic quality change can be implemented through a focus on the strategies such as the quality circles, kaizen event and the 5s lean manufacturing tool. Further, design systems could be used in monitoring the overall implications of strategic quality change, their capacity to respond to external and internal business environments and to embed quality of culture in ADNOC which has similarly been evaluated in-depth. All the identified strategies are critical as they harness a progressive improvement in entity operations in their verge to implement strategic quality, identify outcomes of strategic quality change and determine the success of the organisation. In terms of recommendations, this evaluation has recommended on the need for ADNOC to increase their unit of production by lowering their overall costs of production by the identified strategies of total quality management. This must be anchored on partnership with the other players in the oil and gas sector in UAE and globally. Further, benchmarking their quality with others to harness high-level innovation has been recommended.
Table of Contents
1.0 Introduction to the Organisation and Existing Quality Management Systems 4
2.0 Importance of Effective Operations Management in Achieving Organisational Objectives 4
1.2 Success of Existing OM Processes in Meeting ADNOC Overall Strategic Management Objectives 6
2.0 Importance of Effective Quality Management in Achieving Organisational Objectives 8
Need for Quality Change 8
Factors Driving the Change 8
Implications of Ignoring Change Requirements 9
Change Perspective 9
Change Management Model 10
Implementation Process 11
3.0 Wider Implications of Planned Strategic Quality Change in Organisation 14
4.0 Quality Culture in the organisation and Embedding Quality Change for ensuring continuous monitoring and development 16
5.0 Monitoring the Implementation of a Strategic Quality Change in an Organisation 18
6.0 Summary and Recommendations 18
Evaluation of Outcomes of Strategic Quality Change in ADNOC 18
Recommend Areas for Improvement to a Strategic Quality Change that Align with ADNOC Objectives 19
References 21
1.0 Introduction to the Organisation and Existing Quality Management Systems
The selected organisation which is Abu Dhabi National Oil Company (ADNOC), is a leader in the global oil and gas industry with over 40 years of active operations in this industry and headquartered in Abu Dhabi, UAE (Abu Dhabi Project, 2018). The organisation operations are anchored on the need to achieve high-level efficiencies through benchmark performance, integration of a balanced scorecard practice in their entire group, and also to align with key performance indicators. Some of the organisation quality management systems include Air Quality Monitoring and Management System (AQMS), which directs the organisation oil and gas operations. There equally exist other quality management systems that are intended to ensure that their oil and gas products are of high quality in their onshore and offshore operations. This is despite the existence of a significant ambiguity on the extent to which an organisation appreciates the contributing factors to the complaints made by its customers. This is also applicable in the case of complaints that need to be resolved by following the total quality management system. In this case, this report evaluates the quality management procedures and systems within ADNOC and implementing the strategic quality change, enhancing the sustainable monitoring of the evaluation systems for assessing the overall outcomes of change.
2.0 Importance of Effective Operations Management in Achieving Organisational Objectives…………………………………………………………………………………………………….Please click the paypal icon below to receive this assessment report in full for only $20