CMI Level 5 Unit: 5004V1 Identify the resources required to achieve objectives

It is a crucial step in the planning process that we identify the type and quantity of the resources required to achieve the team’s objectives.

First we need to define resources

The types of resources we will be dealing with are:

• Human Resources
• Physical Resources
• Financial Resource

As a departmental manager, the different objectives to be achieved by the medium sized IT Company include;

1. To raise sales by 10% percent and profit by 15% percent in two years’ time.
2. Enhance customer satisfaction level by 20% by the end of 2018 determined by customer satisfaction surveys.
3. Increase the level of individuals who visit our site to (40%) before the month’s over of March-2018.
4. React every day to phone messageS

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