Solution

Activity 1: Written Response

Examples of Metrics used to Inform and measure L&D Performance

In the modern business environment, the changing nature of organisations operations has influenced an increased interest in capacity development. According to CIPD (2015), L&D programs assist organisations in appreciating their business needs and commercial awareness. This is possible when they are aligned with a business strategy with a majority of organisations struggling in evaluating the impact of L&D activity on a business. According to CIPD (2018), by using the metrics used in informing and measuring the L&D performance, it is possible to ensure that all initiatives in an L&D are aligned towards the business objectives. The merits inform on the learning needs in line with the L&D strategy and L&D programs’ influence in supporting the entire strategy. In the traditional practice, the L&D department was only concerned with only being accountable for the number of people put through the training and cost incurred which only represent effectiveness and efficiency. There are different metrics that can be used to inform and measure L&D activities. These metrics are categorized into financial/non-financial, quantitative and qualitative. They include;

Training spends–

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