Avado CIPD Level 5 Formative Assessment Requirements of an Effective and Efficient HR Professional

Question:
You are the HR Officer in a retail organisation. There are 500 employees in the organisation, many of them working on a part-time basis. There have been a number of people-related issues in recent times which has meant that you have been busy with the following tasks:
Supporting an employee who was attacked by a customer
Recruiting 40 extra employees for the Christmas rush
Putting in place a new performance management programme
All has gone well, and everyone thinks that you did a really good job. Your local CIPD branch has heard about this and has asked you to write an article for their newsletter.
The presentation title you have been asked to address is:
What is required to be an effective and efficient HR professional, and how do you ensure that you are effective and efficient?
Write this article in no more than 1500 words.

Solution:
Introduction
The people related issues in an organization require increased attention. In light of this, Daley (2012) argued that to ensure a successful change process, it is incumbent upon HR leaders to take into account of the need for engaging as a mindset instead of perceiving it as a stage in a project plan. In the context of my organization, with more than 500 employee’s majority in part-time basis developing and communicating a compelling story for change has been significant to the success in the management of the people related issues. In addition, shaping an effective process and enabling human resources, the managers have to ensure that they are conversant with the reasons for change, caring on their initiatives and ultimately being equipped for success. As an HR Officer in a retail organization, I have integrated reliable efforts in solving people-related issues. This article will focus on the requirements of an effective and efficient HR professional and the best practice in ensuring that they are effective and efficient.
Contemporary People-Related Issues
Currently, the most common issues impacting on the HR practice include diversity in the workforce, legislations impacting workplace and technology issues in constant change. For instance, in the context of our organization, the people-related issues are as a result of the technological advancement in the workplace. According to Zheng et al. (2010), the workplace setting is a constant change owing to the advancing technology. These include telecommuting, telework, and remote reporting relationships which are perceived as a norm instead of anomalies. In the modern organizations, the need for putting in place new performance management program has intensified due to the need for flexible work schedules and arrangements for the sake of improving the employee’s productivities.
The workplace is typically identified as an environment where individuals of diverse personalities, communication styles, and worldviews are involved in an interaction. As noted by Kehoe and Wright (2013), these factors represent the potential sources of the workplace issues. Ultimately, the factors can lead to stress and tension for those involved if adequate measures are not undertaken to mitigate them. It is a fact that all employees have an unconditional right to fair treatment and feeling of safety in their workplace environment, some of the employees go through bullying, harassment, and discrimination. Additionally, Yukl (2012) noted that some of the employees might be experiencing dissatisfaction with their work practices, struggling with their job performances and difficulties in sourcing for a job fitting their abilities and interests.
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