Solution Analyse how people practices could help Chaffinch Group to fill 100% of resident roomswithin six months. (AC 3.2) In order to deliver 100% resident room occupancy for Calmere House within six months, Chaffinch Group needs to marry its people practices to this business strategy. Its achievement does not only rely on marketing or operational adjustment but on the impact that sound recruitment, retention, and development practices will have on quality of care and organisational repu...

Solution Q10. Discuss how the people manager, recruitment advisor and employment relations caseadvisor could support the retention stage of the employee lifecycle (3.1) The employee lifecycle is the main phases in which an employee undergoes in the organisation, beginning with attraction and recruitment up to exit. The retention stage is aimed at maintaining the employee active, charming, and eager to remain in the organisation in the long-term (Verlinden, 2024). Good retention not only h...

Solution Q9. Assess two factors that could impact employee wellbeing at Calmere House including why itis important that these factors are addressed. (AC 2.5) Assessment of Two Key Factors Affecting WellbeingTwo critical factors impacting employee wellbeing at Calmere House are work-life balance and relationships at work. Work-life balance There has been a considerable poor work life balance after the takeover. Employment is being filled through staff working longer shifts to cover c...

Solution Q8. Explain the experience of change for the employees at Calmere House and examine how thisis reflected through the stages of one model. (AC 2.4) When the Calmere House was acquired by the Chaffinch Group, this caused great disturbance to the employees in the company. The transition of the a flat, inclusive, family-run structure to a hierarchical, bureaucratic one resulted in reactions that were emotional and behaviour-related and could be explained with the help of the Kubler-R...

Solution Q7. Explain how Chaffinch Group could have better managed the change from a small ownermanaged care home to Calmere House being part of a large organisation. (AC 2.3) Chaffinch Group would have handled the change process of Calmere House more efficiently by adopting the Change Management Model by Lewin, which would have been transferred successfully form a small-owner managed care home into a branch of a bigger organisation. The model consists of three major phases: Unfreeze, Cha...

Solution Q6. Assess how changes to selection and employee voice have impacted organisational cultureand behaviours at Chaffinch Group. (AC 2.2) Changes to Selection Chaffinch Group's shift towards centralised recruitment, trusting agencies to provide staff without strict testing or consultation with current staff, has had a strong influence on organisational behaviour and culture. In the past, when led by Kirsten, selection was participative and not purely qualification-based but value...

Solution Q5. Using theories and models which examine organisational and human behaviour, explain whyproblems have arisen following the takeover of Calmere House by Chaffinch Group. (AC 2.1) Since Chaffinch Group took over Calmere House, a number of problems have been identified such as dissatisfaction among staff, employee turnover, and decline in the satisfaction by residents. Both the organisational and human behaviour theories can be used in in explanation of these problems. Schein'...

Solution Q4. Under Kirsten’s ownership of Calmere House, there was little investment in technology.Chaffinch Group want to change this approach and have decided to implement technology todeliver better patient care and employee experience. Assess how technology could be usedby Chaffinch Group and how this would impact work at Calmere House. (AC 1.4) Looking at providing care to patients and employee experience, the decision to equip Calmere House with relevant technologies can help the Ch...

Solution Q3. Analyse one external factor that is currently having a negative impact on the residentialcare industry and one external factor that is currently having a positive impact on theresidential care industry. (AC 1.3) External factors of the environment play a significant role in the residential care sector in the UK that affects the deliverance of service, financial viability as well as labour sustainability (CIPD, 2017). We may examine them through PESTLE framework. There are two...

Solution Rational approach to strategy formulation means developing logical structured decisions that are made on data and analysis (Athuraliya, 2024). The tools that this model will facilitate the adoption of in strategic planning include SWOT (Strengths, Weaknesses, Opportunities, Threats) and the PESTLE (Political, Economic, Social, Technological, Legal, Environmental) analysis coupled with the market research. In the case of Chaffinch group, rational strategy application would perhaps se...