Question

Task Two – Professional Development Record

A crucial aspect of being a People Practice professional is staying up to date with issues and developments and ensuring professional currency by regularly upgrading knowledge and skills. This task is about how you, personally, do this.

The task requires you to provide a record of how you have maintained and upgraded your own knowledge and skills, along with your reflections on how effective this has been. Your ‘record’ can be presented as a simple written account or as a formal CPD Record and should cover at least 3 activities undertaken within the last year. (AC 2.3)

To complete the task, provide a written account/CPD Record, in which you:

Describe (at least 3) activities you have undertaken to develop your knowledge, skills, and experience over the last year. Activities may be, for example, formal development activities such as planned learning events or programmes, informal activities such as researching online or reading a book, work-based activities such as participating in a particular work project or simply putting yourself in a work role or position that you knew would stretch and develop you. The activities may have been in response to an identified performance issue or problem or may reflect a new area of interest for you. Your record should explain the reasons for your choice of activity as well as what the activity involved. (This is the WHY and the WHAT of your CPD Record.)
Reflect on the outcomes of each activity and their impact on your practice. For example: did you gain a greater understanding of, or more knowledge about, something and if so, how has that actually impacted your behaviour? How are you, or is your performance, different because of the learning undertaken? Was the activity worth doing in terms of its impact on your behaviour or performance? Did the activity make you aware of, or maybe generate, other development needs? What conclusions did you draw from this for further activities? (This is the SO WHAT! of your CPD Record.)

Your evidence must consist of:

A written account/CPD Record covering at least 3 activities, (ie descriptions of 3 activities, with related reflections on impact for each activity), undertaken over the last year. (Approximately 800 words, refer to CIPD work count policy)
IMPORTANT NOTE: At Foundation Level you must provide a reference where you have drawn from a secondary source; Harvard referencing is preferable
Upload the completed Learner Assessment brief, with both tasks completed, through the Assignments option in the Oakwood Learner HUB

Solution

Task Two – Professional Development Record

Demonstrate proactive approaches to developing, recording and reflecting on your professional knowledge, skills and experiences. (AC 2.3) If you use secondary sources you should include your short references in the narrative here.Wordcount: Approximately 800 words.

Date Activity Why I have chosen this activity Impact of this CPD on my behaviour/performance March 2023 Work-shadowing practices Short-term courses Benchmark of most appropriate strategy in the organisation While working in MNGHA, I was mandated with a role of ensuring that I gain knowledge on improved customer care service. This was done on the job where my ability to effectively respond to my customers needs was evaluated. MNGHA organisation is well placed for embrace appropriate clients relations From the capacity development of my skills which was provided, I was able to harness the overall call time to average at 10.01 minutes. This was an improvement from the previous years where 10.7 minutes was the average. In overall, the level of customer satisfaction was increased from the previous 95% average to 98% Also, from the skills acquired, I was best positioned to improve my capacity to escalate the faced challenges at an improved level of 97% as opposed to normal 93% I will be pursuing holistic self-assessment with an intention of identifying my learning needs and improvement. This is while identifying other people best practice through benchmarking. June 2023 I had to enrol in a formal learning program to gain skills for this The formal learning opportunity made me to perform in optimum in my assigned roles for improving HR function roles. I enjoyed operating as a sales representative and successful practice Despite my HR knowledge, I possessed a feeling of leveraging with a chance for my learning success Working in MNGHA organisation, I was mandated to initiate a sales program By the knowledge acquired from the formal learning, I managed to increase MNGHA sales with more than 80% from their previous 65% within a similar period previous year I managed to promote the number of inquiries made with more than 90% September 2023 Part of my work-based activity was to pursue career fair where I enrolled approximately 70% of employees of diverse and inclusive backgrounds I pursued work-based activities in MNGHA organisation with an intention of improving women inclusion in the labour sector Considering women are rarely recognised in KSA cultural practices, this represented a significant issue which I faced To convince women to take role in the organisation represented a significant issue I managed to be appropriately positioned in performing holistically in the different career fair I was in a position of engaging different professionals who guaranteed my success I managed to be appropriately positioned in performing holistically in the different career fair . I was in a position of engaging different professionals who guaranteed my success Part of my work-based activity was to pursue career fair where I enrolled approximately 70% of employees of diverse and inclusive backgrounds I was able to come up with staff who were able to enhance the organisation performance. This was done by prioritising on organisation interest In all my initiatives, I managed to promote entire stakeholders interest December 2023 I worked on a short-term course which was meant to improve my ability to implement flexible working strategy. With the technology significantly changing, learning on the best application of technologies was necessary I took an active part on job shadowing to understand how other organisations are implementing their remote working strategies As a people practice professional, implementation of flexible working strategy was important in my organisation. There has been issues relating to COVID-19 pandemic where the employees are required to work remotely. Also, the economic challenges affecting organisation operations impact workplace operations. In this regard, there was a need of pursuing strategies which guarantee a holistic remote and flexible working strategies I managed to 100% roll out a flexible working in my organisation. All the employees in the organisation non-critical departments have been working remotely. This has similarly improved on their performance levels and are actively engaged in the organisation operations Also, as opposed to recommending employees for redundancy, the flexible working is instrumental to balance their operations February 2024 Work shadowing to recognise the best practice in different organisation operations in their business environment. This is for the best practice in harnessing my organisation rewards I was able to settle various hours for active learning to ensure that I am working on both on and off hours. This has been instrumental for guaranteeing my organisation competitiveness I was intended to ensure that I introduce total reward system in my organisation. Coupled with the changing demands of the employees in my organisation including Generation Z and the Millennials, introducing this was important and essential The total rewards introduced in the organisation has had a positive implication in increasing employees retention with over 60% Apart from the employees retention, I managed to guarantee the organisation productivity and performance levels

References

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