(Solution) 5HR01 An explanation of the skills required for effective grievance and discipline-handling procedures. (AC 3.3)


Effective grievance handling procedures are very important to organisations. To begin with, they foster a conducive work environment in which all employees are satisfied with the way their issues are dealt with. As a result, organisational productivity and performance is enhanced.

Secondly, effective handling of grievances helps managers in framing policies that are accepted by all employees. This is because employees know that the management has their interests at heart and effectively resolves grievances whenever they are presented. With this kind of trust, employees readily embrace policies together with procedures created by their managers.

Thirdly, effective grievance handling is an effective channel through which employees can openly articulate their feelings and discontent (Khan, 2020). This in turn increases employee satisfaction, again improving productivity. Failure to handle grievances effectively can have far-reaching impacts on employers. For example, it may create unnecessary financial costs especially if the case has to be solved through a tribunal (CIPD, 2022).

Second, ineffective handling of grievances may lead to increased staff turnover, which is usually the last resort when workers’ grievances continually go unattended (Khan, 2020). Employees get frustrated, slowly losing interest in their work and may eventually quit.

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