Solution

Avoidable vs Unavoidable Turnover
Employee turnover refers to the rate at which staff leave an organisation. Avoidable turnover occurs when employees leave due to reasons that the employer could have influenced or prevented (‌Personio, 2023). Examples include poor management, lack of career development, or unsatisfactory working conditions. By addressing these issues, employers can retain more staff.

Unavoidable turnover, on the other hand, happens due to circumstances beyond the employer’s control (‌Cosentino, 2025). This includes retirement, relocation for personal reasons, or health issues. While unavoidable turnover can’t be eliminated, it can be planned for through workforce forecasting and succession planning.

For ImportantParcel, identifying whether turnover is largely avoidable or unavoidable is essential for designing targeted retention strategies.

Push Factors at ImportantParcel
1. Lack of Career Progression: When employees feel there are no clear paths for advancement, they may become disengaged and look elsewhere for growth (DeCarbo, 2024). At ImportantParcel, if delivery drivers or warehouse staff do not see internal mobility or development opportunities, they may feel stuck and unmotivated to stay.

2. Poor Management Relationships: A

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