(Solution) New CIPD Oakwood International 5C003 Professional Behaviours and Valuing People

Solution

Task one – Questions

Appraise what it means to be a people professional. (AC 1.1) Word count: Approximately 400 words  
Professional is a term used to describe people who have gone through training and gained formal education experience. The HR Professional is defined as a Thinking performer, who proposes new ideas based on his knowledge and the principles: added value, improvement, cost reduction, and efficiency. This model was developed from the CIPD in which the levels of effectiveness and efficiency are combined, and a Thinking performer has a high level of both characteristics. Entrepreneurship is defined as a person who is able to use his/her skills and knowledge to develop skills in a field. Employees testify on the basis of experience that there is a high degree of discipline and ethics where a professional body/association guides their actions. Furthermore, as evident in Bridges (2018), a job determines how the professionals report their knowledge and skills. In the view of the CIPD HR Professional Map, people are guided by core practices, specialist skills and core competencies when they apply professional roles (CIPD, 2022). The mandate of activists facilitates the welfare of workers, and their popularity is gained. In addition, it is important to practice core values ​​of ethical practices, integrity, accountability, and diversity in serving the interests of others (Modha, 2021). People at all levels of organizational activity are practicing employees who ensure that their interests at work are guided by established methodology and policies. For example, to achieve organizational development, human resource managers must ensure that their organizations invest appropriately in skills (CIPD, 2022a). This is key to ensuring that organizational goals are successfully achieved. As reflected in the CIPD HR Professional Map, human resources managers lead principles and ensure that recognizing how valuable and unique people are is a priority (CIPD, 2022). Working as a public service professional, treating supervised employees fairly and equally in terms of their protection under the law is paramount.   The change in terminology from “HR practitioner” to “people professional” illustrates two related issues. He sees his job that way: professional and special. Emphasizes professionalism. Like any other industry, the HR function is a function of upholding professional values ​​and taking a strategic and knowledge-based approach to recognizing the impact and value that groups of people bring to organizational goals. People are perhaps the most important asset of any company. An employee’s knowledge, skills, and abilities, or human capital, define the employee’s valuable contribution to the organization. This is critical to the success of any organisation, but requires a proactive approach to talent management, people who are heavily influenced by the trends shaping the world of work   People professionals are individuals who specialise in managing and optimizing human resources within organizations. They play a critical role in fostering a conducive work environment, facilitating employee growth and development, and ensuring the alignment of organisational goals with individual aspirations. A ‘people professional’ encompasses various roles within the field of human resources, including HR managers, talent acquisition specialists, learning and development professionals, and organisational development experts.   At the heart of being a people professional are two essential aspects: activities and behaviors. These aspects are outlined in the Chartered Institute of Personnel and Development (CIPD) professional map, which provides a framework for HR excellence (CIPD, 2023).   Firstly, in terms of activities, people professionals engage in a wide array of tasks aimed at managing and supporting the workforce. This includes recruitment and selection processes, where they identify and attract top talent to the organisation (Empxtrack, 2019). Additionally, they are involved in performance management, ensuring that employees’ contributions align with organisational objectives through regular feedback and appraisal systems. Moreover, people professionals oversee learning and development initiatives, designing training programs to enhance employees’ skills and competencies. Lastly, they play a crucial role in employee relations, mediating conflicts, and promoting a positive work culture conducive to productivity and well-being.   Secondly, behaviors are equally significant in defining a people professional. These encompass the attitudes, values, and interpersonal skills essential for effective HR practice. Integrity is paramount, as people professionals must maintain confidentiality and uphold ethical standards in handling sensitive employee information (Sajwani, 2023). They also demonstrate empathy and understanding, actively listening to employees’ concerns and providing support when needed. Furthermore, effective communication is key to conveying organisational policies and fostering transparency within the workforce. Additionally, adaptability and resilience enable people professionals to navigate complex and ever-changing workplace dynamics with ease.    

 

Recognise how personal and ethical values can be applied in the context of people practice. (AC 1.2) Word count: Approximately 300 words  
Ethical values are identified as representing moral compass for people in making decisions. According to CIPD (2022d), ethical practice also identifies factors which guide an individual right or wrong of doing things. In an organisation, ethical practices identify individuals’ roles and responsibilities such as making an organisation culture to be observed. In my role as people practice professional, they entail the following: Honesty This represent a significant moral factor in virtues and attributes including straightforward and truth. Working in MNGHA, I ensure irrespective of the views of others on a particular issue, I issue honest views. This is while avoiding lies despite of discomfort associated. For instance, in the past, I was engaged in performance management practise, and I evidenced a sense of being honest and offering real results of individuals who have recorded inappropriate performances. This is core in provision of individuals with other individuals with enough and truth-based information. Integrity This include people behaviours oriented to the ethical initiatives, organisation culture and working in good faith. In my role as a people practice professional, I ensure that my decisions are based on intellectual truth and being responsible of all my actions. I work as a firm believer of rules and regulations of an organisation and ensuring ethical values in my practice and the rest of the teams are put into account. I also successfully make sure that entire decisions and actions evidence honest-based decisions and lack of compromise on ethics and moral-based principles and value. Fairness This entail ensuring that I treat all people with optimum respect and establishing what is wrong and right morally (CIPD, 2022d). In my practice, by working fairly, I make sure there are no biasness or feeling discriminated by any of my decisions. A case example is delivery of judgement or sourcing data from staff. I embrace high-level fairness for correcting the use of same tools for people in similar work areas. I similarly make sure fair rewards, recognition and appreciation for all employees is pursued. Aligning communication with ethical ideals facilitates effective influence in people practices. Maintaining clear and transparent communication during organizational changes or policy implementations fosters trust and engagement among employees (Grossman & Schoenfeldt, 2021).   Ethical values serve as the moral compass guiding people professionals in their decision-making and behavior. According to CIPDProfessional map (2023), ethical practice involves identifying factors that determine right or wrong actions within an organization, shaping its culture and expectations. In my role as a people practice professional, ethical values are integral to my approach:   Firstly, According to Keil (2021), honesty is paramount. In my position at MNGHA, I prioritize honesty by providing truthful feedback, even if it entails uncomfortable conversations. For example, in performance management, I ensure transparency by delivering honest assessments, regardless of the outcome. This fosters trust and ensures that individuals receive accurate information to support their development.   Secondly, integrity is foundational (Covey, 2023). I adhere to ethical principles and organizational regulations, ensuring that my decisions are based on intellectual honesty and responsibility. I strive to uphold ethical values not only in my own practice but also in the wider team’s actions. By consistently demonstrating integrity, I contribute to a culture of trust and accountability within the organization.   Furthermore, fairness is essential. I am committed to treating all individuals with respect and ensuring equitable treatment in my decisions. For instance, when delivering judgments or collecting data from staff, I maintain fairness by applying consistent standards and avoiding biases. This ensures that all employees feel valued and respected, enhancing morale and engagement. Moreover, aligning communication with ethical ideals is crucial for effective influence in people practices. By maintaining clear and transparent communication during organizational changes or policy implementations, I foster trust and engagement among employees (Grossman & Schoenfeldt, 2021).   In addition to these principles, recognising the importance of personal values is vital. Understanding how personal values integrate with organisational or professional values, and reconciling differences where possible, enhances ethical decision-making and strengthens relationships with colleagues (‌Acquira, 2023). Demonstrating professional courage by speaking up for ethical standpoints and supporting others to do the same fosters a culture of integrity and ethical leadership within the workplace. Therefore, ethical values underpin the work of people professionals, guiding their actions and decisions to promote trust, fairness, and integrity within the organisation. By aligning personal and professional values and demonstrating courage in upholding ethical standards, people professionals contribute to a culture of ethical excellence and organizational success.    
Consider the importance of people professionals contributing to discussions in an informed, clear and confident way to influence others. (AC 1.3) Word count: Approximately 350 words  
People professionals play a crucial role in shaping organizational culture and influencing decision-making. Their ability to contribute to discussions in an informed, clear, and confident way is essential for effective communication, persuasion, and the advancement of ethical people practices. Gerhart, B. (2017).   Informed Contributions: Building a Foundation of Expertise   People professionals must approach discussions with a deep understanding of their subject matter. This involves conducting thorough research, staying abreast of current trends and best practices, and analysing relevant data. By demonstrating expertise, they establish themselves as trusted sources of information, earning the respect and attention of their audience. This involves:   Thorough research and understanding: Gathering relevant data, analysing trends, and staying abreast of current developments in HR practices.   Evidence-based support: Backing up arguments with facts, statistics, and case studies to strengthen the persuasiveness of their ideas.   Considering diverse perspectives: Acknowledging and incorporating insights from various stakeholders, including employees, managers, and industry experts.   Clear and Concise Communication   Even the most compelling arguments can be lost in a sea of convoluted language and unclear communication. People professionals must master the art of articulating their ideas effectively, using simple language, avoiding jargon, and structuring their thoughts logically. This clarity ensures that the message is easily understood and interpreted, preventing confusion and misinterpretations. This entails:   Articulating ideas effectively: Using simple language, avoiding jargon, and structuring thoughts logically.   Tailoring communication to the audience: Adapting language and examples to suit the level of understanding and interests of the listeners.   Visual aids and storytelling: Utilizing charts, graphs, or storytelling techniques to enhance comprehension and engagement.   Confident Delivery   Confident delivery conveys professionalism, persuasiveness, and a belief in the value of the message. This involves:   Strong body language: Maintaining eye contact, using appropriate gestures, and projecting a positive demeanour.   Modulation and pacing: Varying tone, pitch, and volume to maintain interest and emphasize key points.   Handling objections effectively: Addressing counterarguments with composure, providing additional information, and seeking common ground.   By embodying these qualities, people professionals can effectively engage in discussions, influence decision-making, and contribute to the advancement of ethical and effective people practices.  
Recognise when and how you would raise matters which conflict with ethical values or legislation. (AC1.4) a) where you consider something to be unethical (whether or not it is illegal),  b) where you believe something contravenes legislation Word count: Approximately 350 words  
  When faced with a situation that conflicts with ethical standards or prescriptions, the first step in determining when and how to raise the issue is to determine the ethical or legal issue ( Sarokin, 2020). This can be done by examining the facts of the situation and the relevant legal or ethical framework. Once the issue is identified it is important to consider the ethical and legal implications and potential risks associated with taking action Where the ethical or legal breach is minor it may be appropriate to present the issue professionally and respectfully the people concerned I then check to know the established ethical standards of the organisation, the specific policies and procedures associated with them and then objectively assess the situation, analyse the facts, weigh the pros and cons a it is in, and I explore the possible consequences. If I feel that we need to discuss the issue at hand, I make sure that all the facts are presented accurately and respectfully. I will then raise the issue with the appropriate person in the organization, such as HR or a senior manager. I will also be sure to provide suggestions on possible solutions in terms of how the issue can be addressed, and the possible consequences of not addressing the issue.   In more serious cases where there is potential risk to individuals or harm to the public, it may be necessary to refer the matter to the appropriate authority e.g. Where a moral or legal violation is serious, causing harm to the community or the individual, it is important to report the incident to the appropriate authorities If the individual wishes to remain anonymous, this can be done anonymously. In the UK, for example, there is a respiratory helpline that allows individuals to report unethical and legal breaches anonymously (CIPD, n.d).     Raising concerns about unethical or illegal behaviour in a business setting, such as data manipulation, should be done by documenting evidence and following established protocols to maintain the integrity and legal compliance of an organization. One example of an unethical situation is if a colleague is intentionally skewing data in a community research project to secure funding for the following year, which can severely affect the reliability of the resulting data. When encountering situations that may require raising concerns to a manager or authority, several factors must be considered, including organizational policies, ethical values, and legal obligations. Firstly, it’s crucial to understand when and how to raise issues, considering factors such as organizational policies and practices, leadership style, personal relationships, and conflict resolution styles.   For instance, if I encounter a situation where I believe something to be unethical, regardless of its legality, I would follow established procedures outlined in the organisation’s policies. This may involve discussing the issue with HR or a senior manager, ensuring that all facts are presented accurately and respectfully. In serious cases where there is potential harm to individuals or the public, it may be necessary to escalate the matter to the appropriate authority. This aligns with the concept of ‘whistleblowing,’ where individuals report unethical or illegal practices to external authorities. For example, in the UK, legislation such as the Public Interest Disclosure Act 1998 protects whistleblowers who report wrongdoing in the workplace (GOV.UK, 2020).   Additionally, if I believe something contravenes legislation, I would refer to specific UK legislation relevant to the situation. For instance, if there are concerns about discrimination or harassment in the workplace, I would refer to the Equality Act 2010, which prohibits discrimination based on protected characteristics such as age, gender, or disability (ACAS, 2023). By referencing relevant legislation, I strengthen the case for raising the issue and ensure that it is addressed appropriately.   Furthermore, it’s important to consider examples of matters that conflict with legal matters, ethical values, and personal values. For instance, if I witness discrimination or harassment in the workplace, it conflicts with both legal requirements and ethical values of fairness and respect. Similarly, if organisational policies prioritize profit over employee well-being, it may conflict with personal values of integrity and social responsibility (Rose, 2024).  
Argue the human and business benefits of people feeling included, valued, and fairly treated at work linking to (two) related theory. (AC2.1)  Word count: Approximately 400 words  
In today’s dynamic and diverse workplaces, a culture where employees feel included, valued and treated fairly is not only a moral imperative, but also a way of working. This essay argues that prioritizing these qualities leads to significant human and business benefits, underpinned by relevant organizational theories.   Herzberg’s Two-Factor Theory Friedrich Herzberg’s two-factor motivation theory is a theory that employees are motivated by two types of factors – hygiene factors and motivations Hygiene factors are the basic needs that need to be satisfied to prevent dissatisfaction, such as wages, working conditions and job security. Motives are satisfying factors, such as achievement, recognition, and accountability. Herzberg, F. (1959). According to Herzberg’s theory, people who feel included, valued, and treated fairly in the workplace are more likely to encounter incentives. This can increase job satisfaction, motivation and productivity.   Abraham Maslow’s hierarchy of needs is a theory of motivation which suggests that people are motivated to satisfy their basic needs before moving on to higher level needs. Maslow’s hierarchy of needs has five levels: 1. Physiological needs (food, water, shelter, etc.) 2. Safety needs (security, stability, etc.) 3. Social needs (love, belonging, etc.) 4. Esteem needs (self-esteem, respect from others, etc.) 5. Self-actualization needs (fulfillment of one’s potential, etc.) According to Maslow’s theory, people who feel included, valued, and treated well at work have higher social needs. This can increase job satisfaction and motivation.   Human Benefits: From a human perspective, inclusion, value, and fairness translate into more satisfying and meaningful work experiences. Maslow’s hierarchy of needs (Maslow, 1943) suggests that esteem and belonging are essential to an individual’s well-being. When employees feel included and valued, they develop a sense of membership in a supportive community, which contributes to increased mutual respect and motivation (Vandenberghe et al., 2012). This in turn leads to inner satisfaction and personal growth, which is consistent with Herzberg’s two-factor theory (Herzberg, 1959). Conversely, exclusion and injustice can lead to anxiety, stress, and burnout, which can hinder individual and organizational success.   Business Benefits: The business case for prioritizing these attributes is equally compelling. When employees feel included, they bring their diverse perspectives and experiences to the table, creating rich perspectives and fostering innovation (Hirst et al., 2019). This is consistent with Triandis’ theory of cultural intelligence (Triandis, 2000), which suggests that effective use of cultural differences within a team can improve problem-solving and decision-making. Additionally, research from McKinsey & Company (2015) shows that companies with greater gender diversity are 21% more likely to outperform their peers, highlighting the economic benefits of integration.   Organizations can take advantage of these benefits in a variety of ways. Implementing inclusive leadership practices, breaking down unconscious biases, and fostering open communication are important first steps. Furthermore, it demonstrates a commitment to fairness and value through a flexible business model, which provides equal opportunities for growth and development.  

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