Question:
Scope (LOs and ACs) of this assignment:
Learning Outcome 1: Understand the role of ‘Operations Management’ in an Organization.
- AC 1.1: Explain the importance of effective operations management in achieving organizational objectives
- AC 1.2: Evaluate the success of existing operations management processes in meeting an organization’s overall strategic management objectives
Learning Outcome 2: Understand the importance of managing quality in an organization.
- AC 2.1: Explain the importance of effective quality management in achieving organizational objectives
- AC 2.2: Evaluate the success of existing quality management processes in meeting an organization’s overall strategic management objectives
Learning Outcome 3: Be able to plan a strategic quality change in an organization.
- AC 3.1: Plan a strategic quality change to improve organizational performance
- AC 3.2: Define resources, tools and systems to support business processes in a strategic quality change
- AC 3.3: Evaluate the wider implications of planned strategic quality change in an organization
- AC 3.4: Design systems to monitor the implementation of a strategic quality change in an organization
Learning Outcome 4: Be able to implement a strategic quality change in an organization.
- AC 4.1: Implement a strategic quality change in an organization.
- AC 4.2: Embed a quality culture in an organization to ensure continuous monitoring and development
- AC 4.3: Monitor the implementation of a strategic quality change in an organization
Learning Outcome 5: Be able to evaluate the outcomes of a strategic quality change in an organization.
- AC 5.1: Evaluate the outcomes of a strategic quality change in an organization
- AC 5.2: Recommend areas for improvement to a strategic quality change that align with organizational objectives
Assignment Task: Read the following Scenario, and prepare a report with the guidelines provided.
Scenario: The learner is acting as an internal quality consultant for a chosen organization (preferably where the learner is currently working). The learner is required to look at the existing quality management procedures and systems within the organization, and, implement a strategic quality change, ensuring the monitoring evaluation systems are in place and evaluating the outcomes of change.
The report shall not exceed 10,000 words and should include relevant examples and illustrations.
Answer/Solution:
Table of Contents
1.0 Introduction to the Organisation and Existing Quality Management Systems. 5
L.O 1: Role of Operations Management in an Organisation. 5
AC 1.1 Importance of Effective Operations Management in Achieving Organisational Objectives 5
AC 1.2: Success of Existing OM Processes in Meeting ADNOC Overall Strategic Management Objectives 7
LO 2: Importance of Managing Quality in an Organisation. 9
AC2.1 Importance of Effective Quality Management in Achieving Organisational Objectives. 9
LO3: Planning a Strategic Quality Change in an Organisation. 12
AC 3.1 Planning a Strategic Quality Change for Improving Organisational Performance. 12
AC 3.3 Wider Implications of Planned Strategic Quality Change in an Organisation. 15
AC3.4 Systems for Monitoring and Implementation of Strategic Quality Change in Organisation 17
LO4: Implementing a Strategic Quality Change in an Organisation. 19
AC 4.1 Implementing a Strategic Quality Change in an Organisation. 19
AC4.2 Embed a quality culture in an organization to ensure continuous monitoring and development 20
AC4.3 Monitoring the Implementation of a Strategic Quality Change in an Organisation. 23
LO5.0 Evaluation of the Outcomes of a Strategic Quality Change in an Organisation. 24
AC 5.1 Evaluation of Outcomes of Strategic Quality Change in ADNOC. 24
1.0 Introduction to the Organisation and Existing Quality Management Systems
The Abu Dhabi National Oil Company (ADNOC) is a world-leading energy producer established in 1971 and headquartered in Abu Dhabi (Abu Dhabi Project, 2018). Its operations are anchored in the overall hydrocarbon value chain through a network of fully-integrated businesses with diverse interests ranging from exploration, production, storage, refining and distribution of a wide range of petrochemical products. The company objectives are creating improved efficiencies through benchmark performance, integrating a balanced scorecard approach in the entire group and aligning with their key performance indicators. The company vision is working collaboratively in harnessing energy resources in services for the nation.
Similarly, their mission is operating through partnership, innovation and a relentless focus on high performance and efficiency in maximising value for energy resources. Currently, ADNOC company operates through a comprehensive Air Quality Monitoring and Management System (AQMS) which focuses on all their Group of Companies oil and gas operations. There are equally multiple strategies being adopted in ADNOC for ensuring that the oil and gas products offered to their customers are of high quality. Nevertheless, there persists an ambiguity of the entity in appreciating the reasons contributing to the complaints made by their clients and if the complaints can be resolved using the total quality management system. Taking this into account, this report would evaluate on the existing quality management procedures and systems within ADNOC and implementing the strategic quality change, enhancing sustainable monitoring of the evaluation systems for assessing the overall change outcomes.
L.O 1: Role of Operations Management in an Organisation
AC 1.1 Importance of Effective Operations Management in Achieving Organisational Objectives
Adopting the definition of Voss (2010), the operations management is the process involved in management of the activities enabling an organization in transferring a range of essential inputs to develop outputs for delivering primary products and services to end consumer. This is further expounded by Barratt et al. (2011) that identity operations management as inclusive of the factors such as inventory management, quality assurance and processes management and human resources. The practices are implemented for ensuring that the appropriate skill base is established and utilized.
ADNOC company operates in the oil and gas industry and owned by the Abu Dhabi government. In this case, the roles of the operations management are distinct from other industries. This is supported by Slack et al. (2010) who observed that the fundamental purpose of the operations management is ensuring attainment of organizational objectives in the areas of strategic decisions, tactical decisions and operational decisions.
- Strategic Decisions
Through the adoption of OM, involved organisations can establish successful strategic decisions. The rationale of the strategies as noted by Harpe and Thomas (2009) is enabling them in factoring on existing constraints and current conditions for formulating efficient systems and organization-wide processes for leveraging on a competitive advantage. In the context of ADNOC, the OM has enabled them in making strategic decisions on areas of mergers and acquisitions and technological changes affecting their core operations globally. An excellent example in ADNOC is the merger of Abu Dhabi Marine Operating Company (Adma-Opco) and Zakum Development Company (Zadco) into a new company, to achieve operational efficiencies and benefit from synergies (Khaleej Times, 2016). Also, ADNOC has used OM strategic decisions in leveraging in the latest technologies, artificial intelligence and the big data for empowering their thinking and propelling their business operations forward (Trade Arabia, 2018).
- Tactical Decisions Making
OM facilitates the management of an organization to have efficient scheduling of their available resources and management of their staff under the legal regulations and the constraints identified by an entity strategic plan. In this case, as noted by Raab and Laborde (2011), the tactical decisions that are normally made include the operational shift planning and the scheduling of the delivery of raw materials. Leverage on the tactical decisions made can be attributed to the leading position of ADNOC in the UAE oil and gas industry and a global recognition due to their high-level efficiencies.
- Operational Decisions
In the contemporary competitive business environment, OM is critical as it assists organization management in the process of planning, control and monitoring of their operational decisions. As noted by Li and Vorobeychik (2015), the operational decisions are anchored on the success of the organisations in their operations to ensure they are tailored towards a common direction in the pursuit of attainment of their goals and objectives. For instance, in the ADNOC company, the operational decisions include short-term operational decisions which include a typical day-to-day business decision made by the team leaders. This is elaborately evident from their business model to their operational processes which are embedded continuously in discovering and pioneering fresh approaches for addressing their current and future challenges. Todate, it can be noted that ADNOC has managed to transition from the mass customization of their operations to strategic oil and gas refining to the success of all their stakeholders.
AC 1.2: Success of Existing OM Processes in Meeting ADNOC Overall Strategic Management Objectives
ADNOC business is primarily anchored in two main areas which are exploration and production and processing and refining (ADNOC, 2018). In the area of exploration and production, ADNOC is currently producing approximately 3 million barrels of oil………………………………………………………………………………………………………………………………………………………..Please contact us to receive the entire assessment.
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